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      1. Atmosphere TV Support
      2. Troubleshooting
      3. Device

      Help! I keep getting a spinning "A" on my screen.

      A spinning 'A' symbol typically indicates a problem with the network connection of your streaming device. 

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      This issue is most commonly caused by:

      • Slow download speeds - Your download speed measures how fast your device or internet connection can download data.
      • Poor Wi-Fi signal quality - This issue often stems from obstructions, device distance from the router, or outdated equipment.
      • Insufficient available bandwidth - In businesses with multiple connected devices, the increased demand on the internet connection can result in slower speeds.


      A good starting point is to check your network’s download speeds. You can perform a network speed test from within the Atmosphere TV app settings.

      Apple TV Device

      1. Navigate to the “Settings” tab at the top of the screen.
      2. Scroll down to “Network.”
      3. Select “Run Speed Test
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      Atmosphere TV Custom Device

      1. Navigate to the “Settings” tab at the top of the screen.
      2. Scroll down to the “Network / Wifi” tab.
      3. Select the “Network Test” button followed by the “Perform Speed Test button.”

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      For Custom/Android devices, the device's positioning can impact network speed. Here are a few things to try:
      • If the device is hidden behind the TV, try placing it out in the open or next to the TV instead.
      • Ensure the side of the device with the sensors (to the right of the blue light) is exposed and not obstructed.

      We advise businesses to have a minimum network download speed of at least 10 Mbps for one (1) device. Speeds lower than this risk running into connection issues including a decline in streaming quality.


      Make sure that the internet package you have is right for your business. If you've added more devices that connect to the internet, or if you often find your internet is slow, it might be time to upgrade to a better plan. This simply means choosing an internet package that offers more speed and capacity to handle everything your business needs to do online.


      If your internet speed is healthy, and you are still experiencing issues, we have additional resources available online.


      You may also contact Atmosphere TV support: