Atmosphere TV Support

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Atmosphere TV Support

Troubleshooting

Troubleshooting

Find step-by-step solutions to frequently encountered problems.

Help! I’m having an issue with Atmosphere TV not listed here.

Network

How do I change my Wi-Fi network settings?

How do I find the MAC address for my device?

Network Setup and Essential Requirements

Firewall Security and Whitelisting

Bandwidth & Content Caching

Network not connecting / No internet connection

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Device

Help! I keep getting a spinning "A" on my screen.

My streaming device is plugged into the TV but nothing happens.

Help! My screen is black.

How do I connect to an HDMI matrix system?

How do I connect to a component matrix system?

How do I enable CEC on my TV?

How do I factory reset my device?

My device says, "No Signal"

I received a charge, but I'm streaming.

How to do an Apple Device Software Update

My screen has an error: "Android Recovery"

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Remote

My Apple Remote isn't Working

My Custom/Android Remote isn't Working

My Remote Isn't Working