A green robot with an error message needs to be reset.
To resolve this error, select "Factory Data Reset" at the bottom. This will reboot the device. You may need to follow the prompts below for the device to start working again.If the remote is not responding please follow these steps:
- Position: Ensure the remote is directly pointing at the blue light on the front of the device. This should activate the remote. If it doesn't, continue pointing at the blue light and proceed to the next step.
- Pairing: Hold the "OK" and "Volume DOWN" button simultaneously until the red light keeps blinking repeatedly for a minute.
Additional Resources:
- How do I factory reset my device? https://help.atmosphere.tv/how-do-i-reset-my-device
- My Custom/Android Remote isn't Working? https://help.atmosphere.tv/my-custom/anroid-remote-isnt-working
If you continue to experience issues after following these steps, we can arrange a device swap for you and have a replacement shipped. Please email us at help@atmosphere.tv if you're unable to resolve this issue.