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My screen has an error: "Android Recovery"

Are you seeing a green robot with an error message?

To resolve this, simply select the option "Try Again", which should fix the issue. 

 

Why is this happening? Because the device is currently stuck on that specific recovery screen, your remote’s Bluetooth connection is temporarily paused. We just need to switch it over to "Infrared" mode to wake it up.

Here is the magic trick to get the "Try Again" option selected:

Step 1: Switching to Infrared

  1. Switch Modes: Hold down the OK button and the Volume DOWN button at the same time for at least 10 seconds. Keep holding them until you see a red light on the remote start blinking repeatedly.
  2. Aim & Click: Now, aim the remote directly at the blue light on the front of the Atmosphere device (just like a traditional TV remote). While pointing it there, press the Try Again option on your screen.

Helpful Tip: These remotes can sometimes be a little stubborn! If it doesn't work the first time, please try the steps above a few more times.

Step 2: Re-Pairing Bluetooth

Once your Atmosphere TV is back up and running, let's connect you back to Bluetooth so you don't have to point the remote at the box anymore.

  1. Press the Home button on your remote.
  2. Navigate to Settings > Remote Control.
  3. Select Pair Remote and follow the steps on your screen (Hold OK + Volume DOWN until the light blinks repeatedly).

Once you see "Pairing Successful" on your screen, you are all set!

If this does not resolve your issue, select the option "Factory Data Reset", which should reboot the device which will start working again after following the prompts. If the remote is not responding please try the remote steps mentioned above again. 

Additional Resources:


If you continue to experience issues after following these steps, we can arrange a device swap for you and have a replacement shipped. Please email us at help@atmosphere.tv if you're unable to resolve this issue and include your business name, streaming address, and the serial number if possible.