My screen has an error: "Android Recovery"

Are you seeing a green robot with an error message?

To resolve this, simply select the option "Try Again", which should fix the issue. 

If the remote is not responding please try these steps:

• Position: Ensure the remote is directly pointing at the blue light on the front of the device. This should activate the remote. If it doesn't, continue pointing at the blue light and proceed to the next step.
• Pairing: Hold the "OK" and "Volume DOWN" button simultaneously until the red light on the remote keeps blinking repeatedly for a minute.

If this does not resolve your issue, select the option "Factory Data Reset", which should reboot the device which will start working again after following the prompts. If the remote is not responding please try the remote steps mentioned above again. 

Additional Resources:

• How do I factory reset my device? https://help.atmosphere.tv/how-do-i-reset-my-device
• My Custom/Android Remote isn't Working? https://help.atmosphere.tv/my-custom/anroid-remote-isnt-working

If you continue to experience issues after following these steps, we can arrange a device swap for you and have a replacement shipped. Please email us at help@atmosphere.tv if you're unable to resolve this issue.