---
title: "Network Issues: I need help connecting to WiFi / internet"
description: Follow the sequence of steps for the appropriate device in order to reestablish a network connection to the internet.
---

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3. [Network](https://help.atmosphere.tv/troubleshooting?hsLang=en#network)

# Network Issues: I need help connecting to WiFi / internet

## To stream Atmosphere TV, a stable and secure internet connection is required. You can connect via Wi-Fi or a hardwired Ethernet (Cat-5) cable.

### **Network Requirements**

Before troubleshooting, ensure your network meets these standards:

- **Connection Type:** Use a private, secure network. **Avoid** public Wi-Fi, guest networks, or mobile hotspots, as these often lack the stability required for streaming.
- **Bandwidth:** You need **10–15 Mbps** of dedicated speed per device.
- **Hardware Check:** If you are connecting via Wi-Fi, ensure the **Ethernet cable is unplugged** from the device.

### **1. Check Your Connection Status**

Navigate to the **Settings** tab on your Atmosphere home screen and select **Network Settings**.

- **If you see "Not Connected":** Select your secure Wi-Fi network and enter the password. (Apple TV users: select *Open Network Settings* first).
- **If you see "Ethernet" (but want Wi-Fi):** **Unplug the Ethernet cable.** The device will not look for Wi-Fi signals if a cable is detected.
- **If you see "Connected but No Internet Access":** This usually means a **Firewall** or **Splash Page** (login screen) is blocking the stream. You must **whitelist your MAC Address** with your IT provider to bypass this.
  
    - *Find your MAC Address in the device Network Settings or your Atmosphere Dashboard.*

To change your network, see [How Do I Change My Network?](https://help.atmosphere.tv/how-do-i-change-my-wi-fi-network-settings?hsLang=en)

### **2. Run a Speed Test**

If your connection feels slow or content is buffering, select **Run a Speed Test** in the Network Settings menu.

- **Requirement:** 10–15 Mbps per device.
- **If speed is 0 Mbps or "Poor":** Your device placement may be blocking the signal. Try these steps:
  
    - **Reposition the Device:**  Try repositioning the device so that the blue power light is facing the opposite direction it was previous facing.
      
          - You can also move it from behind the TV. Ensure the blue light and the sensors (to the right of the light) are exposed and not facing a wall.
    - **Reduce Interference:** Move the device closer to the router or consider a Wi-Fi extender for large spaces (like gyms or warehouses).

Run the speed test again to see if the new position enables a stronger connection. 

#### **Optimization Tips for Poor Bandwidth / Low Network Speed:**

If your business has naturally low bandwidth, use these tips to keep the stream running"

- **Position device closer to router:** Reduce signal interference. (Sometimes suggests a wifi extender if they say it is very far from the router, for example a huge gyms, etc.)
- **Prioritize content:** Choose **Video on Demand** over ‘live’ channels (sport/news) for better performance.
- **Consider internet upgrade:** Contact your internet provider for faster speeds.
- **Consider hardwiring the device** to the route for a secure and stable connection

 

### **Still having issues?**

If your connection remains unstable, please email **help@atmosphere.tv** with the following:

1. Your Business Name.
2. Your **Device Serial Number** (Found in *Settings \> Device Info*).
3. The recorded speed test
4. A photo of any error messages on your screen.

 

### **Using the Dashboard to Check Streaming Status**

In your Dashboard, you can view the devices at your location and confirm their current connectivity. Please keep in mind that the 'Now Streaming' column updates every 15 minutes.

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