Network not connecting / No internet connection

Follow the sequence of steps for the appropriate device.

For Apple TV Devices: 

1. Select "Change Network". 
2. You'll see a new screen that prompts you to select "Open". Hit the "Open" button.
3. Select "Network".
4. From there, you'll see the network page. At the top where it says "Wi-Fi", the status will either say, "Not Connected", "Ethernet" or you'll see the name of the internet connection your device is connected to. 
   1. If you see "Not Connected", select the wi-fi network you'd like to use and connect. Upon entering the correct password, your connection should be restored.
   2. If you see the name of the network you'd like to be connected to, click on the network name a few times (at least twice), then click "Forget the network" and attempt to reconnect to the wi-fi network of your preference.
   3. If you see "Ethernet" and you're attempting to use a wi-fi connection, disconnect the ethernet cable and connect to the correct wifi network. (Sometimes having the ethernet cable plugged in even though it's not connected to a router prevents the device from connecting to wi-fi).
   4. If you see "Ethernet" and you intend to use a hardwire connection you may need to: 
      
      1. Try a different ethernet cable. 
      2. Plug the ethernet cable into a different port on the router. 
      3. Reach out to have your device "whitelisted" to bypass the firewall. If you'd like to whitelist your device, reach out to help@atmosphere.tv to let us know. *Please provide your device serial number so we can locate which device(s) need(s) attention. (To find your device serial number, in the Apple TV settings select "General", then "About" and locate the serial number there.)

For Custom/Android Devices: 

1. Select "Network Settings".
2. Then select the appropriate wi-fi network and enter your password. After successfully entering your password, hit the check mark button.
3. Upon entering the right password, you receive a message that says, "Connection Successful". 

• If the device is hidden behind the TV, try placing it out in the open or next to the TV instead.
• Ensure the side of the device with the sensors (to the right of the blue light) is exposed and not obstructed.

To verify a successful network connection, it's always helpful to run a speed test. Follow the steps in the following article to perform a network speed test. https://help.atmosphere.tv/help-i-keep-getting-a-spinning-a-on-my-screen 

*If you're still having persistent issues, please email help@atmosphere.tv describing your issues and please provide your device(s) serial number(s).