Most issues can typically be resolved with a quick device restart.
To force restart first identify which hardware you're using and follow the steps below:
Apple TV Device
- Press and hold both the Menu and Home buttons.
- After holding down both buttons for roughly 5-10 seconds, the white light on the Apple TV box will begin flashing, indicating the device has been reset.
Atmosphere TV Custom Device
- Navigate to the Atmosphere settings screen
- Navigate to the Device Info tab
- Click the “Restart Now” button
Alternatively:
- Long press the Settings button on the remote
- Click “Device Preferences”
- Scroll down and click “Restart” to restart the device
If you have tried these steps and are still experiencing issues or if you need help with something else, please give us a call.
It’s helpful if you could have your device information handy:
- Locating your device information: Navigate to your Atmosphere TV home screen (the menu of channels) > Settings > Device Info and take a picture of the screen.