First, make sure your remote is charged. It will need to charge for at least 30 minutes before trying again. Please keep in mind there will be no light on the remote to indicate that it is charging or charged.
Next, try pairing your remote to the device.
Apple Remote Pairing
Apple Remote Pairing
- Prepare: Make sure Atmosphere TV is visible on your screen.
- Position: Bring the remote as close to the device as possible.
- Pairing: Hold the "Back Arrow" (or "Menu") and "Volume Up" buttons simultaneously for 10 seconds.
- Check: Look for a prompt on the screen indicating "connected" or "pairing." If prompted, move closer and retry pairing.
- Reset: If it's still not connecting, reset the remote by holding the "TV button" and "Volume Down" for 10 seconds and retry pairing.
- Reattempt: Touch the remote to the device for a few seconds, then stand directly in front of the device and retry pairing.
- Power Cycle: If still unresponsive, power cycle the device by turning it off and back on, then retry pairing.
- Charge: If still not connected, charge the remote for 30 minutes using a USB-C or Lightning cable, then retry pairing.
- Troubleshoot: If unsuccessful, try a different cable or charging port. If issues persist, wait a few hours before retrying.
- Repeat: Continue these steps until successful or let us know if you are unsuccessful.
If you're still unable to successfully pair your remote, please contact our team at help@atmosphere.tv. We may need to swap out your remote.