---
title: My Apple TV Remote isn't Working
description: If you're having trouble with your Apple TV remote, the remote is dead, or not working, these steps will help resolve the issue.
---

[Skip to content](https://help.atmosphere.tv/my-apple-remote-isnt-working#main-content)

[Contact us](https://help.atmosphere.tv/kb-tickets/new?hsLang=en)

[![ATM\_Primary\_Logos (1)\_Symbol\_Dark 3.png\]](https://help.atmosphere.tv/hs-fs/hubfs/ATM_Primary_Logos%20(1)_Symbol_Dark%203.png?width=34&height=34&name=ATM_Primary_Logos%20(1)_Symbol_Dark%203.png)](https://help.atmosphere.tv/?hsLang=en)

Open main navigation

Close main navigation

- [Contact us](https://help.atmosphere.tv/kb-tickets/new)
- [Contact us](https://help.atmosphere.tv/kb-tickets/new)

[Contact us](https://help.atmosphere.tv/kb-tickets/new?hsLang=en)

 How can we help?

- There are no suggestions because the search field is empty.

1. [Atmosphere TV Support](https://help.atmosphere.tv/?hsLang=en)
2. [Troubleshooting](https://help.atmosphere.tv/troubleshooting?hsLang=en)
3. [Remote](https://help.atmosphere.tv/troubleshooting?hsLang=en#remote)

# My Apple TV Remote isn't Working

## If your Apple remote is unresponsive, it usually needs to be charged and/or re-paired with your device.

 

### **Step 1: Charge the Remote**

Plug your remote into a USB-C or Lightning cable (depending on your model) and let it charge for at least **30 minutes**. Since there is no charging light, ensure your cable and power source are functional.

**Important Note:** Apple TV remotes do **not** have an indicator light. There is no visual signal to show the remote is charging or has power.

### **Step 2: Pair the Remote to the Device**

Once charged, follow these steps to re-sync the remote to your Atmosphere player:

1. **Prepare:** Ensure your TV is on and that Atmosphere is visible on the screen.
2. **Position:** Hold the remote within **3 inches** of the Apple TV device (bring it as close as possible).
3. **Pairing Command:** Press and hold the **Back (\<)** (or **Menu**) and **Volume Up (+)** buttons simultaneously for **5–10 seconds**.
4. **Confirm:** Look for a "Pairing" or "Connected" message on your TV screen.

![2 Apple remotes](https://help.atmosphere.tv/hs-fs/hubfs/2%20Apple%20remotes.png?width=271&height=307&name=2%20Apple%20remotes.png)

### **Step 3: Reset (If still not working)**

If the standard pairing fails, try a remote reset:

1. **Reset:** Press and hold the **TV/Control Center** button and the **Volume Down (-)** button simultaneously for **5 seconds**.
2. **Wait:** Wait for a "Connection Lost" or "Remote Restarting" notification on your TV.
3. **Retry Pairing:** Once the remote restarts, repeat the pairing steps in **Step 2**.

### **Step 4: Final Quick Fixes**

- **Power Cycle:** Unplug the power cable from the Apple TV device, wait 10 seconds, and plug it back in.
- **Physical Contact:** If pairing still fails, physically touch the remote to the Apple TV device for 5 seconds, then try the pairing buttons again.

### **Still Unsuccessful?**

If your remote remains unresponsive after these steps, it may need to be replaced. Please contact us at **help@atmosphere.tv** with your business information so we can assist with a swap.

 

- [Your Guide To Using Atmosphere TV](https://help.atmosphere.tv/your-guide-to-using-atmosphere-tv?hsLang=en)
- [Getting Started](https://help.atmosphere.tv/getting-started?hsLang=en)
- [Troubleshooting](https://help.atmosphere.tv/troubleshooting?hsLang=en#main-content)

    - [Network](https://help.atmosphere.tv/troubleshooting?hsLang=en#network)
    - [Device](https://help.atmosphere.tv/troubleshooting?hsLang=en#device)
    - [Remote](https://help.atmosphere.tv/troubleshooting?hsLang=en#remote)
- [Digital Signage](https://help.atmosphere.tv/digital-signage?hsLang=en)
- [Account](https://help.atmosphere.tv/account?hsLang=en)
- [Device](https://help.atmosphere.tv/device?hsLang=en)
- [Content](https://help.atmosphere.tv/content?hsLang=en)
- [Ads](https://help.atmosphere.tv/ads?hsLang=en)
- [About Atmosphere](https://help.atmosphere.tv/about-atmosphere?hsLang=en)
- [Trivia](https://help.atmosphere.tv/trivia?hsLang=en)

[![Chill listening crop-3](https://help.atmosphere.tv/hs-fs/hubfs/asdfdfdfdf.png?width=32&height=32&name=asdfdfdfdf.png "Chill listening crop-3")](https://www.atmosphere.tv/)

Atmosphere TV Support

Copyright © 2026, Atmosphere TV