---
title: How do I find the MAC address for my device?
description: You can locate the MAC addresses for your devices from the customer portal or the device settings directly.
---

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# How do I find the MAC address for my device?

## You can locate the MAC addresses for your devices from the customer portal or the device settings directly.

### Atmosphere TV Customer Portal

1. Login to your customer portal dashboard at [admin.atmosphere.tv](https://admin.atmosphere.tv/).
2. Navigate to the 'Venues**'** tab at the top of the page.
3. Select the 'Devices' tab.
4. Click the device and a side panel will pop up.
5. Toggle from the 'Details' tab to the 'Troubleshooting' tab and you'll see the WiFi and ethernet MAC addresses.  
   ![mac address](https://help.atmosphere.tv/hs-fs/hubfs/mac%20address.png?width=688&height=278&name=mac%20address.png)

### Apple TV Device Settings

#### WiFi

1. From the Atmosphere app home screen, navigate to the “**Settings**” tab at the top of the page.
2. Scroll down and select “**Device Info**”.
3. MAC address will be one of the options listed.
4. ![image3](https://help.atmosphere.tv/hs-fs/hubfs/image3.png?width=655&height=368&name=image3.png)

#### Ethernet

To find the Ethernet MAC address we will need to navigate to the Apple TV’s native settings. Be sure your Ethernet cable is already plugged into the back of the device.

1. From the Atmosphere app home screen, navigate to the “**Settings**” tab at the top of the page.
2. Scroll down and select “**Network**”
3. Scroll down and select “**Change Network - Open Apple TV Settings**”
4. Select “**General**” then “**About**”
5. You will see “**Ethernet Address**” as one of the options listed.

![image2-1](https://help.atmosphere.tv/hs-fs/hubfs/image2-1.png?width=624&height=351&name=image2-1.png)

### Custom Android Device Settings

#### WiFi/Ethernet

1. From the Atmosphere app home screen, navigate to the “**Settings**” tab at the top of the page.
2. Scroll down and select “**Network/Wifi**”.
3. Both ethernet and WiFi MAC addresses will be listed.

### ![atm mac](https://help.atmosphere.tv/hs-fs/hubfs/atm%20mac.png?width=560&height=442&name=atm%20mac.png)

### Support

If you have tried these steps and are still experiencing issues or if you need help with something else, please email us at [**help@atmosphere.tv**](mailto:help@atmosphere.tv).

It’s helpful if you could have your device information handy:

- Locating your device information: Navigate to your Atmosphere TV home screen (the menu of channels) \> Settings \> Device Info and take a picture of the screen.

You can also send a picture, venue info, and a brief description of your issue to our team via email.

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