Why is my device disabled?

When your device is disabled, it means the device was cancelled and has been deactivated from streaming content. This means that you have either called or emailed to cancel the device and now need to begin the process of mailing it to be returned. 

If we had provided you with a streaming device, we cannot fully close your account until the device is returned to us. We will provide a pre-paid return label upon confirmation of your shipping address. There is a $200 charge for devices that are not returned within 30 days of receiving the return label.

Please contact us if you need assistance in returning your device.