Why is my device disabled/deactivated?

A "disabled" or "deactivated" status indicates that the device has been disconnected from our streaming service. This usually occurs when a device is being canceled, returned, or replaced.

If you have requested a cancellation or a replacement, the deactivated device must be mailed back to Atmosphere with the provided prepaid return label to finalize the process and avoid a $200 unreturned device fee. 

If this is a mistake and would like to request the device be reactivated, please email us at help@atmosphere.tv with the business name, address, and device serial number and we'll get back to you as soon as possible. 

If you have questions about the return process, please reach out and we're happy to assist.