My Remote Isn't Working

Is your remote unresponsive? Check out the below steps for Apple remote issues and the Custom Remote issues.

Apple Remote Issues

1. Prepare: Make sure Atmosphere TV is visible on your screen.
2. Position: Bring the remote as close to the device as possible.
3. Pairing: Hold the "Back Arrow" (or "Menu") and "Volume Up" buttons simultaneously for 10 seconds.
4. Check: Look for a prompt on the screen indicating "connected" or "pairing." If prompted, move closer and retry pairing.
5. Reset: If it's still not connecting, reset the remote by holding the "TV button" and "Volume Down" for 10 seconds and retry pairing.
6. Reattempt: Touch the remote to the device for a few seconds, then stand directly in front of the device and retry pairing.
7. Power Cycle: If still unresponsive, power cycle the device by turning it off and back on, then retry pairing.
8. Charge: If still not connected, charge the remote for 30 minutes using a USB-C or Lightning cable, then retry pairing.
9. Troubleshoot: If unsuccessful, try a different cable or charging port. If issues persist, wait a few hours before retrying.
10. Repeat: Continue these steps until successful or let us know if you are unsuccessful.

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Custom Hardware Android Remote Issues

Remote Pairing
Please keep in mind that there will be a red light on the remote to indicate that it has power. If you don't see a light, you may need to change the batteries or confirm they're in properly. The remote takes 2 AAA batteries.

1. Position: Make sure the remote is directly pointing at the blue light on the front of the device. If this works, skip to step 3.
2. Pairing: Hold the "OK" and "Volume DOWN" button simultaneously until the red light keeps blinking repeatedly for a minute.
3. Bluetooth re-pair: Then click on Settings > Remote Control > and then follow the pairing steps to reconnect the bluetooth connection. Now you can use your remote freely, regardless of the blue light's position.
4. Reset: Remove the batteries in the remote and put them back to turn the remote off and on and retry pairing.
5. Power Cycle: Unplug the power cable from the back of the device and plug it back in. Then retry pairing.
6. Repeat: Continue these steps until successful or let us know if you are unsuccessful.

Lost Remote?

See I lost my remote control, what do I do?