Thank you for confirming the "No Signal/Black Screen" issue you're experiencing. Let's try some troubleshooting steps to identify and resolve the problem. Here’s what to do:
- Check for a Light: Is there a light on the front of our device? Only proceed with the following steps if you see a light on the device. (For Apple device you'll see a white light. For Custom/Android device you'll see a blue light).
- Change HDMI Input/Source: Using your TV remote (not our remote), change the HDMI input/source. Try all the available options and pause on each one for a few moments to see if any work.
- Switch HDMI Cable Ends: Unplug the HDMI cable from both the device and the TV, then switch the ends and plug them back in securely.
- Check the HDMI Port: Note which HDMI port you’re using on your TV and ensure you select the correct input/source using the TV remote.
- Try a Different HDMI Cable: Sometimes HDMI cables can go bad, so using a different one might resolve the issue.
- Test Different HDMI Ports: If your TV has multiple HDMI ports, try all of them. Remember to change the input/source with the TV remote each time you switch ports.
- Confirm TV Functionality: Check if your TV can display other content, like broadcast channels or content from another device/source, to ensure the TV itself is functioning properly.
Please go through these steps. If the issue persists, email help@atmosphere.tv describing the issue and steps you've taken to resolve it.