---
title: How to do an Apple Device Software Update
description: To make sure your device is on the most recent software, an update may improve your streaming experience.
---

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# How to do an Apple Device Software Update

## To ensure your streaming experience is optimized, your Apple TV may occasionally require a manual software update. Because Atmosphere devices are customized for business use, you must Factory Reset the device first to "unlock" the update settings, and then run the Software Update.

### First, factory reset the device to allow a software update:

1. Press the **Menu** or **Back** arrow button repeatedly until you reach the **Atmosphere Main Menu**.
2. Select **Settings** from the top navigation bar.
3. Select **Network** on the left, then click **OPEN APPLE TV SETTINGS** at the bottom right.
4. When prompted, select **Open**.
5. In the Apple system menu, scroll down and select **System**.
6. Select **Reset**, then confirm by selecting **Reset** again.
7. **Wait:** Your device will reboot. This may take a few minutes.

### Second, run the software update.

Once the device has rebooted and returned to the Atmosphere menu, you can now trigger the update:

1. Return to **Settings** \> **Network** \> **OPEN APPLE TV SETTINGS** (following the same path as above).
2. Select **Open** to enter the device settings.
3. Scroll down to **System** and select **Software Updates**.
4. Select **Update Software**.
5. Select **Download and Install**.

The device will now download the latest firmware and reboot one final time. Once the update is finished, select your preferred channel and resume streaming. 

The update can take up to an hour. (If you see a screensaver, your device is still in the process of updating). It will reboot when the update is complete. Once complete, select your channel and resume streaming. 

If you were unsuccessful in updating your software and would like assistance from our support team, please reach out to **help@atmosphere.tv** and we will be happy to help.

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