---
title: LaunchBoard FAQ
description: "LaunchBoard Help Articles\nQuick answers for adding and managing your brand in LaunchBoard, found in your Dashboard under Digital Signage. Each section below can stand on its own as a help article."
---

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1. [Atmosphere TV Support](https://help.atmosphere.tv/?hsLang=en)
2. [Digital Signage](https://help.atmosphere.tv/digital-signage?hsLang=en)

# LaunchBoard FAQ

## Quick answers for adding and managing your brand in LaunchBoard, found in your Dashboard under Digital Signage. Each section below can stand on its own as a help article.

### Is Digital Signage free to use?

Yes. Digital Signage is included at no extra cost for businesses streaming Atmosphere, and that includes LaunchBoard. There's no charge to add your brand or use our templates.

### How often does my signage play?

Your signage plays during breaks between channel content.

- **One active campaign:** plays every other break, about every 6 to 8 minutes.
- **Two or more active campaigns:** one plays every break, about every 3 to 4 minutes, rotating through the day.

Images stay on screen for up to 15 seconds and videos for up to 30 seconds. New signage starts playing within about 10 minutes of publishing. For the most screen time, run at least two campaigns at each location. [Learn more about play frequency](https://help.atmosphere.tv/how-often-will-my-digital-signage-play-1?hsLang=en).

### Do I have to use your templates?

No. Templates are there to save you time, but you can always upload your own image or video instead. Go to **Digital Signage**, click **Create Campaign** and upload your own design. Check the [image and video specifications](https://help.atmosphere.tv/what-are-the-image/video-specifications-for-custom-digital-signage?hsLang=en) for the right sizes.

Can I customize the templates after my brand is added?

Yes. Every template is fully editable, even after LaunchBoard pulls in your brand.

- **Text:** Change headlines, prices, dates and details.
- **Colors:** Pick any color. Your brand colors show up as quick picks.
- **Photos:** Swap in any photo from your media library.
- **Schedule:** Choose the start and end dates, days of the week and times of day it plays.

Nothing goes on screen until you publish, so you can make it exactly how you want first.

### Can I have multiple brands?

Yes. Once you've created your first brand, you can add another with its own logo, colors and photos. This works well if you run more than one concept or location under different names.

1. Go to **Digital Signage** and click **Create Campaign**.
2. On the **Templates** tab, open the brand card at the top of the page.
3. Choose the option to add another brand, then enter its website or create it manually.
4. Switch between brands to see your templates styled for each one.

### My brand didn't pull photos from my website

LaunchBoard looks for photos that are published on your website. If it finds few or none, you can add your own in a few clicks.

Common reasons photos don't come through:

- Your photos live on a separate site, such as Instagram, Facebook or an online ordering page.
- Your images are very small, like icons or thumbnails.
- Your site loads images in a way that can't be read, such as inside a slideshow or behind a login.

**To add photos yourself:**

1. Go to **Digital Signage** and click **Create Campaign**.
2. On the **Templates** tab, find your brand card at the top of the page.
3. Add photos from your media library or upload new ones. You can add up to 12.
4. Your templates update right away with the new photos.

Tip: Bright, high-quality photos of your food, drinks, space and team look best on TV screens.

### My website isn't working or I'm getting an error

If **Fetch brand** shows an error or doesn't finish, try these steps in order.

1. **Check the address.** Enter just your domain, like yourwebsite.com, with no spaces or extra characters.
2. **Use your business website, not a social page.** Links to Instagram, Facebook, TikTok, Yelp or Google listings won't work.
3. **Make sure your site is public.** Pages that need a password or login can't be read.
4. **Try again in a few minutes.** If your site was briefly down or slow, a second try often works.
5. **Create your brand manually.** Click **No website? Create your brand manually** and add your logo, colors and photos yourself. It only takes a minute.

Still stuck? Email help@atmosphere.tv with your website address and a screenshot of the error, and we'll take a look.

### I don't have a website. Can I still use LaunchBoard?

Yes. You can build your brand by hand.

1. Go to **Digital Signage** and click **Create Campaign**.
2. On the **Templates** tab, click **No website? Create your brand manually**.
3. Add any of the following: your brand name, logo, up to four colors (primary, secondary, accent and surface) and up to 12 photos.
4. Click **Save brand**.

You only need one item to save. You can add the rest any time.

### How do I change my logo, colors or photos?

You can update your brand any time from the brand card at the top of your templates page.

- **Logo:** Click your logo and choose a new one from your media library.
- **Colors:** Click any color to change it. Your brand colors also show as quick picks whenever you edit a template.
- **Photos:** Add or swap photos from your media library, up to 12.

Template previews update right away. Promotions you've already published don't change, so edit those if you'd like them to match.

### Why don't I see any templates?

Templates appear once you've created at least one brand. Add your website and click **Fetch brand**, or click **No website? Create your brand manually**. As soon as your brand is saved, the template library fills in with templates styled to match.

Who on my team can edit or delete brands?

It depends on each person's role in your Dashboard.

| Role | What they can do with brands |
| --- | --- |
| Owner | Add, edit and delete |
| Marketer | Add, edit and delete |
| Manager | Add and edit |
| Member | View only |

Want your marketing team or social media manager to help? Go to **Settings** \> **Users**, click **Invite New User**, choose the **Marketer** role, assign their venues and click **Send Invitation**. [Learn more about user roles](https://help.atmosphere.tv/how-do-i-add-a-user-to-my-account?hsLang=en).

### Can I still upload my own signage?

Yes. LaunchBoard doesn't replace your own designs. Under **Create Campaign**, you can still upload your own image or video instead of using a template. Check the [image and video specifications](https://help.atmosphere.tv/what-are-the-image/video-specifications-for-custom-digital-signage?hsLang=en) for the right sizes.

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