Not to worry - we'll take care of you.
When you see content streaming on your TV, but don't see streaming hours reflected in your Dashboard, it's likely your device lost network connection and is playing cached (or downloaded) content. This can result in repetitive entertainment and a low usage fee.
To reset your device, you'll need to reconnect your device to your network. You can follow those steps here. https://help.atmosphere.tv/network-is-not-connecting-
Once you reconnect to your network, you should see the device's streaming hours on your Dashboard 24hrs after resetting your network connection.
*If you still need assistance, contact help@atmosphere.tv describing the issue and the steps you've taken in attempt to resolve it so we can best help get your device back online.