Technical Support

Known Issues

• Tell us what is going on!

Troubles with my streaming device

• Hidden Wi-Fi SSID
• My streaming device is plugged into the TV but nothing happens.
• Help! The Atmosphere app is crashing.
• Help! I keep getting a spinning "A" on my screen.
• How do I re-sync my remote?
• I lost my remote control, what do I do?

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Troubles with Digital Signage Manager

• Help! I can’t log in.
• Can I change the order of my promotions?
• How do I manage a single venue’s promotions?
• Why aren't my promotions uploading?
• Help! I'm having an issue with the Digital Signage Manager not listed here.