Don't panic. Try the old tried-and-true restart first.
To force restart an Apple TV, press and hold both the Menu and Home buttons. After holding down both buttons for roughly 5-10 seconds, the white light on the Apple TV box will begin flashing.
If that didn't do the trick, please help us help you. We'll need a few things:
- Navigate to your Atmosphere home screen (the menu of channels) > Settings > Device Info and take a picture of the screen.
- Basic venue information - venue name, location(s), email associated with your account
- A brief description of the issue you are facing
Shoot the picture, venue info, and the issue to our team via email at firstname.lastname@example.org.