Most of the time, the problem is with the formatting of the file, whether the file type is incorrect or the dimensions aren’t sized properly. If you have tried to change the file type and/or dimensions but are still experiencing issues, reach out to our team at firstname.lastname@example.org.
Supported file types: jpg, jpeg, png, mp4, mov
Videos must be between 5KB - 40MB and at least 720px by 720px
Images must be between 5KB - 40MB and at least 720px, up to 3840px height and width